Shipping policy

Last updated: 03 November 2026

At Nightshade Books & Vinyl, we take care to package your books, vinyl and other items securely so that they reach you in the condition you expect.

This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Where we deliver

We currently offer delivery to selected locations shown below.

Available delivery destinations, shipping options and applicable delivery charges will be displayed during checkout before you complete your purchase.

We may expand or change the locations we deliver in the future.

2. Shipping costs

Shipping charges are calculated based on the destination, size and/or weight of your order and the delivery option selected.

The applicable shipping cost will be clearly displayed before you complete your purchase.

From time to time, we may offer free delivery promotions or other shipping offers. Any conditions applying to such offers will be displayed at the time of the promotion.

3. Processing your order

We aim to process and dispatch orders as quickly as reasonably possible.

Orders are normally processed within 1-3 business days.

Orders placed at weekends or on public holidays will normally begin processing on the next working day.

During particularly busy periods, such as Christmas, major promotions or new product launches, processing may take a little longer. If there is a significant delay, we'll do our best to keep you informed.

4. Delivery times

Delivery times shown at checkout are estimates rather than guaranteed delivery dates unless a specific delivery date or period has been expressly agreed.

Delivery times can vary depending on:

  • Your delivery location;

  • The delivery service selected;

  • The size or weight of your order;

  • Public holidays and weekends;

  • Weather or transport disruption; and

  • Circumstances outside our reasonable control.

For the most accurate delivery estimate, please refer to the delivery information shown at checkout.

5. Tracking

Where tracking is available for your chosen delivery service, tracking information will normally be provided by email once your order has been dispatched.

Please check your spam or junk folder if you haven't received your tracking information.

Tracking information is provided by the relevant delivery provider and may take some time to update after an order has been dispatched.

6. Packaging

We take particular care when packaging books, vinyl records and other items.

Vinyl records will be packaged appropriately for postal delivery, with protective packaging used where reasonably necessary to reduce the risk of damage during transit.

Books and other products will likewise be packaged according to their size, weight and fragility.

Where several items are ordered together, we may combine them into a single shipment where practical and safe to do so.

7. Orders containing multiple items

If your order contains multiple products, we will normally aim to ship them together.

However, we may send items separately where:

  • Products have different availability dates;

  • An item requires different packaging;

  • The size or weight of the order makes separate shipments more appropriate; or

  • We consider separate shipments reasonably necessary to fulfil the order.

Where we split an order, you will not be charged additional delivery costs simply because we have chosen to send the order in multiple shipments, unless you have specifically requested additional deliveries.

8. Delivery address

Please make sure that your delivery address is correct before completing your purchase.

If you realise that you have provided an incorrect address, please contact us as soon as possible at info@nightshade.ie.

We will do our best to correct the address before the order is dispatched, but we cannot guarantee that changes will be possible once an order has entered the dispatch process.

If an order is returned to us because an incorrect or incomplete address was provided, please contact us so that we can arrange the appropriate next steps.

9. Delayed or missing orders

If your order has not arrived within the expected delivery period, please contact us at info@nightshade.ie.

We will investigate the delivery with the relevant carrier where appropriate and work with you to resolve the issue.

Delivery delays can occasionally occur due to circumstances outside our reasonable control. However, this does not affect any statutory rights you may have where goods are not delivered within the applicable legal timeframe.

10. Damaged deliveries

We package our products carefully, but unfortunately parcels can occasionally be damaged during transit.

If your order arrives damaged, please contact us at info@nightshade.ie as soon as reasonably possible.

Where possible, please provide photographs showing:

  • The damaged item;

  • The outer packaging;

  • Any internal protective packaging; and

  • Any visible damage to the parcel.

Please keep the packaging until we have had an opportunity to assess the issue.

This does not affect your statutory consumer rights.

11. Incorrect or missing items

If you receive an item that you did not order, or an item is missing from your order, please contact us at info@nightshade.ie with your order number.

We'll investigate the issue and arrange an appropriate solution.

12. International orders and customs

For orders delivered outside Ireland, additional customs duties, import taxes or other charges may apply depending on the destination country.

Where such charges are payable by the recipient, they are generally the responsibility of the customer unless otherwise stated at checkout.

Customs procedures and charges vary between countries and are outside our control.

Customers placing international orders are responsible for ensuring that the products they order can legally be imported into their destination country.

13. Delivery and your consumer rights

Nothing in this Shipping Policy limits or excludes your statutory consumer rights.

If goods are not delivered within the applicable period, or if goods arrive damaged, faulty or not as described, you may have rights and remedies under Irish and European consumer law.

Please see our Returns & Refunds Policy for information about cancellations, returns and refunds.

14. Contact us

If you have any questions about delivery or your order, please contact:

Nightshade Books & Vinyl
Email: info@nightshade.ie

We're happy to help with delivery questions before or after you place an order.

Nightshade Books & Vinyl

Countries We Ship To

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