Refund policy
Last updated: 30 September 2026
We want you to be happy with your purchase. If something isn't right, please contact us and we'll do our best to resolve it quickly.
This Returns & Refunds Policy applies to purchases made through the Nightshade Books and Vinyl online store and is subject to your rights under Irish and European consumer law. Nothing in this policy limits or excludes any statutory consumer rights you may have.
1. Change-of-mind returns
If you purchase goods from us online, you generally have the legal right to cancel your order without giving a reason.
You have 14 days from the day you receive your goods to tell us that you wish to cancel your purchase.
After notifying us, you have a further 14 days to return the goods to us.
To exercise your right to cancel, please contact us at:
Nightshade Books and Vinyl
Email: info@nightshade.ie
Please include your order number and let us know which item(s) you wish to return.
You may use the following wording:
"I hereby notify you that I wish to cancel my purchase of [product/order number]."
You do not have to use this exact wording.
Condition of returned goods
You may open and inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
However, you may be responsible for any reduction in the value of the goods caused by handling beyond what is reasonably necessary to inspect them.
For example, books should not be unnecessarily damaged, marked or written in, and collectible or vintage items should be handled with appropriate care.
Goods should be returned securely packaged and, where reasonably possible, in their original packaging.
Return postage
For a change-of-mind return, you are responsible for the reasonable cost of returning the goods to us, unless we have specifically stated otherwise.
We recommend using a tracked delivery service, as we cannot be responsible for goods that are lost or damaged while being returned to us.
Please contact us before returning an item. We will provide the appropriate return instructions and return address by email.
2. Vinyl and other sealed recordings
Some products are exempt from the statutory 14-day cancellation right once their protective seal has been broken.
This can include sealed audio recordings such as vinyl records, CDs and similar products.
Accordingly, if you have purchased a sealed vinyl record and simply changed your mind, please keep the record sealed if you wish to exercise your cancellation rights.
This exception does not affect your statutory rights where a product is faulty, damaged, defective or not as described.
For example, if a record is defective, damaged in transit or does not correspond with its description, please contact us and we will deal with the issue under your statutory consumer rights.
3. Faulty, damaged or incorrectly described goods
Your statutory consumer rights apply if goods are:
- Faulty or defective
- Damaged when you receive them
- Not as described
- Not fit for their intended purpose
- Otherwise not in conformity with the contract
If you notify us of a fault within 30 days of receiving the goods, you may generally have the right to terminate the contract and receive a full refund.
Where a return is required because the goods are faulty, damaged or not as described, we will cover the reasonable cost of returning the goods.
Depending on the circumstances and your statutory rights, you may also be entitled to a repair, replacement, price reduction or refund.
Please contact us as soon as reasonably possible if you receive an item that appears damaged or faulty. Photographs can be helpful when assessing damage that occurred during delivery, particularly for books, vinyl and collectible items.
4. Refunds
Where you are legally entitled to a refund, we will refund the appropriate amount using the same payment method used for the original purchase.
For a valid change-of-mind cancellation, we will refund:
- The price paid for the returned goods; and
- The cost of our standard delivery service.
If you selected a more expensive delivery option than our standard delivery service, we are not required to refund the additional cost.
For faulty, damaged or misdescribed goods, we will refund the amounts required by applicable consumer law, including reasonable return delivery costs where applicable.
For change-of-mind cancellations, we may wait to issue the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.
5. Sale and discounted items
Sale, discounted and promotional items have the same statutory consumer rights as full-price items.
A sale item may still be returned where you have a statutory right to cancel, or where the goods are faulty, damaged or not as described.
If an item was specifically discounted because of a particular defect and that defect was clearly disclosed to you before purchase, you cannot subsequently claim a remedy for that disclosed defect.
6. Second-hand, vintage and collectible goods
We may sell second-hand, vintage or collectible items.
Where this applies, the condition of the item will be described as accurately as reasonably possible in the product listing.
Normal signs of age, use or wear that are clearly described in the product listing will not, by themselves, mean that an item is faulty or not as described.
However, your statutory consumer rights still apply. We will not exclude or restrict your rights simply because an item is second-hand, vintage or collectible.
If an item has a specific defect or condition issue that has been disclosed before purchase, please take that information into account when deciding whether to purchase.
7. Items damaged during delivery
If your order arrives damaged, please contact us at info@nightshade.ie as soon as possible and, where possible, provide photographs of:
- The damaged item;
- The packaging; and
- Any visible damage to the parcel.
Please keep the packaging until we have had an opportunity to investigate the issue.
This does not affect your statutory consumer rights.
8. Incorrect or missing items
If we have sent you the wrong item, or an item is missing from your order, please contact us at info@nightshade.ie with your order number.
We will investigate the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with your statutory rights.
9. Non-delivery
If your order has not arrived within the agreed delivery period, please contact us.
Where goods have not been delivered within the applicable period, you may have the right to cancel your order and receive a refund under Irish consumer law.
10. How to arrange a return
To arrange a return, please contact:
Nightshade Books and Vinyl
Email: info@nightshade.ie
Please include your order number and details of the item(s) you wish to return.
Please do not send returns to our business or personal address without first contacting us. We will provide the appropriate return instructions and return address by email.
Please include your order number with your return so that we can identify and process it promptly.
We recommend obtaining proof of postage and using an appropriate delivery service, particularly for higher-value books, vinyl or collectibles.
11. Refund processing
Once your return has been received and processed, we will confirm the outcome by email.
Refunds will be made to the original payment method unless otherwise agreed.
The time it takes for the money to appear in your account can also depend on your bank or payment provider.
12. Your statutory rights
This policy does not affect any rights you have under the Consumer Rights Act 2022, European consumer protection legislation, or any other applicable consumer protection law.
Where this policy differs from your statutory rights, your statutory rights will apply.
If you have a question about a return, refund or faulty item, please contact us at info@nightshade.ie and we'll be happy to help.
Nightshade Books and Vinyl
Email: info@nightshade.ie